Description

REPORTS TO: Manager/Sr Manager of Information Services

STATUS: Non-Exempt, full-time, hourly

LOCATION: Chicago, Illinois, (hybrid/remote schedule) 

SALARY RANGE: $44,770 - $59,400 (commensurate with experience) 

ABOUT ALL CHICAGO MAKING HOMELESSNESS HISTORY (ALL Chicago MHH): 

All Chicago MHH’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.

All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.

Position Summary:

The Training Coordinator is a public-facing role that provides frontline delivery of training sessions and seminars, and articles and documentation regarding the central data system. The Training Coordinator will also perform some system administration, reporting, and Help Desk support appropriate to the scope of system and application knowledge and skills attained.

Position responsibilities and work volume will be established and evaluated through ongoing supervision, annual reviews, and the development of an annual professional development plan.

Specific Responsibilities:

Training 

• Develop curriculum and materials for application training on system use, reports, and functions.
• Develop curriculum and materials for custom content and workflows.
• Conduct training and seminars for users.
• Review training materials provided by software vendor and incorporate as appropriate into community training.
• Manage and administer the Learning Management System (LMS)
• Collaborate with agency and partners to identify training needs.
• Review effectiveness, delivery mechanisms, and effect of version changes on training and documentation content and make necessary updates.
• Review Help Desk tickets with management to identify training needs.

System Administration, Reporting, Help Desk Support 

• Add and maintain user accounts and licenses as required and directed.
• Perform other system administration duties as needed and directed.
• Manage tickets in the Helpdesk system to ensure proper status, categorization, and resolution of tickets.
• Monitor and respond quickly and effectively to requests received through the helpdesk.
• Interact professionally and cordially with users to address their concerns and issues.
• Create and maintain custom reports as required and directed.

Other duties

• Support other functions on the Team.
• Actively participate in department and agency meetings.
• Communicate effectively with management, peers, and partners in written, oral, video, and in-person communications.
• Understand agency and departmental goals and priorities and utilize resources effectively.
• Other duties as assigned.

Requirements

Qualifications:

Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago along with the following:

• BS/BA or equivalent experience.
• Two years experience in creating training materials and conducting training on software applications, including video, PDF or other written materials, and in person or video conferencing, or other educational background.
• Excellent communication skills.
• Demonstrated ability to relate to multiple levels of user skill sets and effectively convey application use material.
• Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities.
• Facility with Microsoft products including Excel, Word, PowerPoint, Outlook, and SharePoint 

Compensation:

We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more. 

To Apply:

• Please submit cover letter, resume, and salary range requirement.